Support

1. Contact us

Using our contact us page

2. Book an appointment

We go through what needs to be done and provide you with a choice of times.

3. We visit you

We visit your premises and carry out the work.

4. We invoice you

We charge £60-£100/hour.
(No travel, subsistence, parking or other hidden costs)

What's included?

Support

Keeping your engine running

Bonus Hours

For every hour pre-purchased, another 30 minutes is included at no extra charge.

Coaching

Training in context; you upgrade the brains in the business. As a bonus, towards the end of the billing cycle whatever time is not used for IT support rolls into IT coaching.

Service Level Guarantee

We guarantee to be working on critical issues within 4 hours and non-critical within 8. (This can be adjusted)

IT Thinking

Consultancy and advice to grow your business through technology.

Hints and Tips

Every few weeks we publish relevant and tangible hints and tips by e-cast.

Membership Pricing

We offer rolling monthly agreements from £200 - £3500/month. Our membership support is at least a third less expensive than on-demand support, is tailored and adjusts to your company's specific requirements.

How it works?

1. Contact us

Using our contact us page.

2. Meet up

We then visit you to discuss your needs, go through the details of membership support, and decide whether this is the most effective way of providing support for your organisation.

3. IT MOT

We give each other the once over. You suss out if you like us and we give you a full once over by way of an audit or IT MOT. We share the cost.

4. Brainstorm IT MOT output

Where are you now? Where do you want to go? What are the best tools to get you there. Plan, diarise, cost.

5. We go to work

Any initial projects are completed, then we come in as often as needed to perform preventative maintenance, provide coaching, and cover any issues that have cropped up since our last visit. If you have an emergency or require on-demand support, we can come out between scheduled visits.

6. Quarterly Review

Usage is reviewed monthly and adjusted quarterly so you're not stuck paying for something you’re not getting.